Use Supportbee with NimbleBrain.
Connect Supportbee and just ask — no workflow to build. SupportBee is a web-based email support tool that helps businesses organize their customer…. The agent gets 33 actions, running under your own credentials.
Actions
Everything the agent can do in Supportbee
33 actions
- Archive ticket
- Assign ticket to team
- Create rule
- Create snippet
- Create ticket
- Create ticket reply
- Create user or customer group
- Delete snippet
- Delete ticket
- Fetch emails
- Fetch labels
- Fetch snippets
- Fetch team by id
- Fetch teams
- Get avg first response time report
- Get replies count report
- Get tickets count report
- List ticket comments
- List ticket replies
- List tickets
- Mark ticket as answered
- Mark ticket as spam
- Mark ticket as unanswered
- Search tickets
- Show ticket reply
- Show user or customer group
- Trash ticket
- Unarchive ticket
- Unassign ticket from team
- Unassign ticket from user
- Unmark ticket as spam
- Untrash ticket
- Update user
Getting connected
Three steps, and Supportbee is reachable.
-
Install it
Find Supportbee in the directory inside your workspace and install it. No adapter for us to build first, no queue to join.
-
Connect the account
Sign in at the vendor, or hand an admin credential over once. Tokens stay with the workspace or the person who owns them — never pooled, never copied to us.
-
Ask for the work
The tools show up in front of the agent, under the same access wall as everything else. Describe the job in plain language, or put it on a schedule.
