Use Onedesk with NimbleBrain.
Connect Onedesk and just ask — no workflow to build. OneDesk is an all-in-one platform combining help desk and project management functionalities…. The agent gets 28 actions, running under your own credentials.
Actions
Everything the agent can do in Onedesk
28 actions
- Create worklog
- Delete attachment
- Delete comment
- Delete customer
- Delete message
- Delete project
- Delete requirement
- Delete task
- Delete ticket
- Delete timesheet
- Delete user
- Delete worklog
- Get attachments
- Get comment details
- Get comments
- Get feedback
- Get feedback details
- Get issue details
- Get issues
- Get messages
- Get requirement details
- Get requirements
- Get task details
- Get tickets
- Get timesheet details
- Get timesheets
- Get worklog details
- Get worklogs
Getting connected
Three steps, and Onedesk is reachable.
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Install it
Find Onedesk in the directory inside your workspace and install it. No adapter for us to build first, no queue to join.
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Connect the account
Sign in at the vendor, or hand an admin credential over once. Tokens stay with the workspace or the person who owns them — never pooled, never copied to us.
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Ask for the work
The tools show up in front of the agent, under the same access wall as everything else. Describe the job in plain language, or put it on a schedule.