Use Help Scout with NimbleBrain.
Connect Help Scout and just ask — no workflow to build. Help Scout provides customer support software with shared inbox, knowledge base…. The agent gets 40 actions, running under your own credentials.
Actions
Everything the agent can do in Help Scout
40 actions
- Create chat handle
- Create chat thread
- Create conversation
- Create customer
- Create note
- Create organization
- Create saved reply
- Create webhook
- Delete chat handle
- Delete customer
- Delete saved reply
- Delete snooze
- Delete webhook
- Get chat report
- Get company report
- Get conversation
- Get customer
- Get docs report
- Get email report
- Get inbox
- Get org property
- Get organization
- Get phone report
- Get resource owner
- Get routing config
- Get saved reply
- Get tag
- Get user
- Get user drilldown
- Get user report
- Get user status
- Get webhook
- List chat handles
- List conversations
- List customers
- List inbox folders
- List inboxes
- List organizations
- List saved replies
- List tags
Getting connected
Three steps, and Help Scout is reachable.
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Install it
Find Help Scout in the directory inside your workspace and install it. No adapter for us to build first, no queue to join.
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Connect the account
Sign in at the vendor, or hand an admin credential over once. Tokens stay with the workspace or the person who owns them — never pooled, never copied to us.
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Ask for the work
The tools show up in front of the agent, under the same access wall as everything else. Describe the job in plain language, or put it on a schedule.
